Tales of employee drama from the dark-side. A humorous look on employment gone wrong, crazy employee behavior, and stories of staff that missed the mark. Don't miss this humorous episode about a serious topic.
We explore all about domestic and international outsourcing for small businesses. What can be outsourced, how to find the right people/company to hire, and some of the pitfalls to avoid. Special guest and VA expert Bryan Durkin joins us on this episode.
Do you feel caught in the hampster wheel of marketing to get clients, then getting too busy serving current clients to go find the next one? We discuss this all too common problem and how to fix it in this episode.
We discuss how to evaluate team member value when you don't have the deep technical skills to judge their work fully. How to know what's good, what's bad, and what to do if you suspect you may be being sabotaged or held hostage to keep a poor performing technical employee.
Amazon sent me something really strange this year. I didn't request it. We didn't pay for it. I didn't even know that they had this item to start with, but there is a lot we can learn from this strange encounter with Amazon...
Every day we get bombarded with email. We know that most email isn't even opened. As a small business owner, is email worth bothering with? What is a good open rate? How to avoid the spam box. Plenty of nuggets in this one. Enjoy!
For this episode, I am sharing an interview I did several years ago with Joe Whitty, founder of Happy Joe's Pizza & Ice Cream and a very successful business owner. Mr Whitty died on Oct 29, 2019 at the age of 82. Joe was an amazing businessman with an even larger heart. He is well known for not only his pizza franchise but for his generosity. I am honored to have had the opportunity to conduct this interview. You can learn more about Happy Joe's at https://www.happyjoes.com/about/
We have been responsible for hundreds of thousands of dollars of sales over the years on Black Friday in service businesses that are not usually subject to discount or "retail" type promotions. In this episode we discuss how to make Black Friday continue (or start) to be profitable for your service business.